Terms and Conditions


1. Applicability

1.1 These terms and conditions govern all aspects of our interaction, encompassing offers, orders, and agreements related to the extensive array of products and services offered by CALSOVO on our webshop.


2. Orders

2.1 Orders can be easily placed through our user-friendly webshop interface. By initiating an order, you explicitly acknowledge and agree to adhere to these specific terms and conditions.

2.2 We reserve the right to cancel orders at our discretion, without being obligated to provide a detailed explanation.


3. Prices and Payment

3.1 The prices listed on our webshop are in Euros and are inclusive of VAT, unless expressly stated otherwise.

3.2 Payment transactions occur through various secure methods presented on our webshop. It is essential that payment is completed in full before we proceed with the processing and shipment of your order.


4. Delivery

4.1 Our commitment is to dispatch orders as promptly as possible. The estimated delivery times, as outlined on our webshop, serve as informative approximations. However, we do not assume liability for any potential delays in the delivery process.

4.2 The responsibility for the products, including the risk of loss or damage, transfers to you at the moment of delivery.


5. Returns and Exchanges

5.1 You have the right to return products within a 30-day period from the date of receipt, provided the products remain unused, undamaged, and are returned in their original packaging.

5.2 The costs and responsibilities associated with the return shipment are your responsibility, unless the return is necessitated by an error or defect on our part.


6. Warranty

6.1 We provide a warranty on our products in accordance with prevailing legal regulations. In case of a defect or problem within the warranty period, we encourage you to promptly contact us for further guidance and instructions.


7. Liability

7.1 We disclaim liability for any direct or indirect damages arising from the use of our products or services.

7.2 Our liability is consistently limited to the total value of the order.


8. Intellectual Property Rights

8.1 All intellectual property rights related to our products and the content displayed on our webshop remain with us and our licensors.


9. Complaints

9.1 Any grievances or complaints regarding our products or services can be reported through the contact information available on our webshop. We are committed to promptly addressing and resolving any concerns raised.